Warranty and Complaints
Warranty
We care about our products and naturally do our best to deliver them to you in top condition. However, it sometimes happens that an order is damaged during transport or something else occurs that allows you to claim warranty. By law, you are obliged to report any defects to us within two months of their discovery. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.
Complaints
It can always happen that something doesn't go entirely as planned. We recommend that you first report any complaints to us by emailing info@shades-concepts.com. If this does not lead to a solution, it is possible to submit your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil/.
For consumers in the EU, it is also possible to submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to submit your complaint via the European Union platform.
Custom-made shade sails, retractable canopies, curtains, or pergolas
At Shades Concepts, it's all about stylish and practical custom-made solutions for outdoors. Whether you are looking for a custom-made shade sail, a retractable canopy, outdoor curtains, balcony screens, or a pergola as an additional solution: we are happy to help you. This way, we create a product that perfectly matches your outdoor space, wishes, and dimensions.
Have you seen a model on our website, but the right size is not available? Or are you looking for a solution that needs to be completely tailored to your situation? Please feel free to contact us and inquire about the custom-made options from Shades Concepts.
You can reach us at 085-0601482 or by e-mail at info@shadesconcepts.nl. We are available Monday to Friday from 9:00 AM to 5:00 PM.
Why choose Shades Concepts?
Customization for every outdoor space
Every garden, veranda, balcony, or terrace is different. That's why we deliver custom solutions that fit your situation. From a triangular or rectangular shade sail to a retractable canopy or outdoor curtain: we are happy to help you find the right solution. Pergolas can also be included as a custom-made option.
Quality at a competitive price
At Shades Concepts, we combine quality with an attractive price. This combination is also central on our site. This way, you choose a durable solution that not only looks good but is also practical for daily use.
Free advice and customization
Are you unsure about the right dimensions, attachment, or design? Then we are here for you with free advice. Together we will look at the best solution for your situation, so you receive a product that truly fits.
Fast delivery and easy to assemble
We understand that you want to quickly enjoy more comfort and shade in your outdoor space. That's why Shades Concepts stands for fast delivery and products that are easy to assemble yourself. Payment in installments is also possible.
Contact us for a custom solution
Would you like to know more about the possibilities for a custom-made shade sail, retractable canopy, outdoor curtain, balcony screen, or pergola? Please feel free to contact us. We are happy to discuss your wishes and help you put together a suitable solution.
Call us at 085-0601482 or email us at info@shadesconcepts.nl.
We are happy to help you.
Choose customization, comfort, and appearance. Choose Shades Concepts.