Returns - Shades Concepts
Returns
100% Satisfaction Guarantee: Not good, money back
You have the right to cancel your order up to 14 days after receipt without giving a reason. After cancellation, you have another 14 days to return your product. You will then be credited the full order amount, including shipping costs. Only the costs for returning the product from your home to the web store are for your own account. These costs are approximately 7.25 per package; consult the website of your carrier for the exact rates.
If you make use of your right of withdrawal, the product must be returned to the entrepreneur with all delivered accessories and – if reasonably possible – in its original condition and packaging. If the product is damaged or the packaging is more damaged than necessary to sell the product, we may charge you for this depreciation of the product. Therefore, handle the product with care and ensure that it is properly packaged when returned.
To exercise this right, please contact us via info@shades-concepts.com. We will then refund the owed order amount within 14 days after notification of your return, provided the product has already been returned in good order.
Custom-made products – such as shade sails, retractable canopies, and curtains that have been manufactured to your specifications – cannot be exchanged or returned. As a result, they do not fall under the right of withdrawal. See article 6:230p of the Dutch Civil Code for more information about custom-made products.
Custom-made shade sails, retractable canopies, curtains, or pergolas
At Shades Concepts, it's all about stylish and practical custom-made solutions for outdoors. Whether you are looking for a custom-made shade sail, a retractable canopy, outdoor curtains, balcony screens, or a pergola as an additional solution: we are happy to help you. This way, we create a product that perfectly matches your outdoor space, wishes, and dimensions.
Have you seen a model on our website, but the right size is not available? Or are you looking for a solution that needs to be completely tailored to your situation? Please feel free to contact us and inquire about the custom-made options from Shades Concepts.
You can reach us at 085-0601482 or by e-mail at info@shadesconcepts.nl. We are available Monday to Friday from 9:00 AM to 5:00 PM.
Why choose Shades Concepts?
Customization for every outdoor space
Every garden, veranda, balcony, or terrace is different. That's why we deliver custom solutions that fit your situation. From a triangular or rectangular shade sail to a retractable canopy or outdoor curtain: we are happy to help you find the right solution. Pergolas can also be included as a custom-made option.
Quality at a competitive price
At Shades Concepts, we combine quality with an attractive price. This combination is also central on our site. This way, you choose a durable solution that not only looks good but is also practical for daily use.
Free advice and customization
Are you unsure about the right dimensions, attachment, or design? Then we are here for you with free advice. Together we will look at the best solution for your situation, so you receive a product that truly fits.
Fast delivery and easy to assemble
We understand that you want to quickly enjoy more comfort and shade in your outdoor space. That's why Shades Concepts stands for fast delivery and products that are easy to assemble yourself. Payment in installments is also possible.
Contact us for a custom solution
Would you like to know more about the possibilities for a custom-made shade sail, retractable canopy, outdoor curtain, balcony screen, or pergola? Please feel free to contact us. We are happy to discuss your wishes and help you put together a suitable solution.
Call us at 085-0601482 or email us at info@shadesconcepts.nl.
We are happy to help you.
Choose customization, comfort, and appearance. Choose Shades Concepts.